Terms & Conditions
Terms and Conditions
Last updated: 13 April, 2026
Welcome to Artisan by Nikhita. By accessing or purchasing from our website, you agree to comply with the following Terms and Conditions. Please read them carefully before using our services.
1. About the Brand
Artisan by Nikhita is a fine jewellery brand based in Kochi, Kerala, founded by Nikhita G Arjun. We offer handcrafted jewellery designed for everyday luxury, using 92.5 sterling silver, gold elements, and lab-certified gemstones.
2. Product Information
We strive to ensure that all product details, descriptions, and images are accurate.
• All jewellery is handcrafted, so slight variations in finish or gemstone appearance may occur.
• Product colours may vary slightly due to lighting and screen settings.
• All measurements and weights provided are approximate.
3. Pricing
• All prices are listed in INR (₹).
• Prices are subject to change without prior notice.
• Applicable taxes will be added at checkout where required.
• Promotional prices and discounts may be time-limited.
4. Orders and Payment
• Orders are confirmed only after successful payment.
• We reserve the right to cancel any order due to product unavailability, pricing errors, or suspected fraudulent activity.
• Accepted payment methods will be displayed at checkout.
5. Custom Orders
• Custom-made jewellery is created based on customer requirements.
• Custom orders cannot be cancelled once production has begun.
• Custom pieces are not eligible for return or exchange unless damaged or defective.
• Production timelines for custom jewellery may vary depending on design complexity.
6. Shipping and Delivery
• Orders are processed within 7-10 business days.
• Delivery timelines may vary depending on location.
• Delays due to courier services or unforeseen circumstances are beyond our control.
• Customers will receive tracking details once the order is shipped.
7. Returns and Exchanges
• Returns or exchanges are accepted only for damaged or defective products, reported within 1 day of delivery.
• The product must be unused and returned in original packaging.
• Items showing signs of wear, misuse, or alteration are not eligible for return.
• Custom jewellery and personalized pieces are non-returnable.
8. Jewellery Care
To maintain the beauty of your jewellery:
• Avoid contact with water, perfumes, lotions, and chemicals.
• Store jewellery in a dry, airtight container.
• Clean gently using a soft cloth.
• Remove jewellery before physical activities.
Improper care may result in tarnishing or damage over time.
9. Gemstone Disclaimer
• Gemstones provided are lab-certified where applicable.
• Natural gemstones may have minor inclusions or variations in colour.
• Astrology consultation services are provided for guidance only and results may vary individually.
10. Intellectual Property
All content on this website, including images, logos, designs, and text, is the property of Artisan by Nikhita and may not be copied, reproduced, or used without written permission.
11. Limitation of Liability
Artisan by Nikhita shall not be liable for:
• Any indirect or incidental damages arising from product use
• Delays caused by shipping partners
• Allergic reactions due to metal sensitivity
Customers are advised to check material details before purchasing.
12. Privacy
Customer information is kept confidential and used only for order processing, communication, and improving customer experience. We do not sell or share personal data with third parties without consent.
13. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Changes will be effective immediately upon posting on the website.
14. Contact Information
For any questions regarding these Terms and Conditions:
Artisan by Nikhita
Kochi, Kerala
Email: artisanbynikhita@gmail.com
Instagram: @artisanby_nikhita
